Orders will only be shipped with an approved courier on a signed for service, This will normally be within 2 working days of receipt of order. Very small orders will be sent by royal mail recorded delivery. Aerosols cannot legally be sent via Royal Mail and so will automatically incur a courier based shipping charge. We may need to apply a surcharge to addresses in outlying areas or islands* and will contact you prior to despatch if this is the case. You may also choose to collect your order, or arrange your own courier to collect, from our Abingdon premises.
*surcharge will be required for some orders destined to the following UK POSTCODES (AB31>56; BT; FK19>21; GY; HS1>9; IM; IV; JE; KA27/28; KW; PA20>49; PH except 5>9; TR - Isle of Scilly only; ZE) Please contact us if you would like any further information on your area.
Please note the £7.14 courier rate applys for orders up to around 20KG in weight ( around 180 2oz bottles or 50 8oz bottles).
Returns must include a copy of either the orginal delivery note or invoice to allow us to identify your details and process your refund or credit.
We will happily supply anywhere within Europe. Most Mainland Europe areas will provide a shipping price when you checkout. If a shipping price does not come up please email sales@countryloveceramics.co.uk or use the contact us form to request a quotation. Please note there will be a delivery surcharge applied to customers based on islands such as Gibralter and Cyprus - please contact us for more information.
Please note we cannot supply any orders to the USA, South America, Canada or Africa.
We remove VAT(GST/TAX) for european business customers on receipt of a valid registration number.
If you have a trade arrangement with Country Love Crafts our usual terms and conditions will apply as displayed on our main website and within our current Catalogue/main pricelist.
If you do not hold a trade arrangement with Country Love Crafts and therefore purchase on a "retail" basis you can return any items (paints must still be sealed where applicable) within 7 days of delivery, for a refund of the goods only.
We will not refund delivery costs for carriage either way unless we have supplied an incorrect item to those ordered, or the goods supplied are not fit for the purposes described on the website at the time of placing your order .
If you wish us to arrange collection this will be chargeable at the same rate as the original delivery.
